FAQ - Frequently asked questions

Our Bulk Edit option is self expanaltory , here you can filter items by SKU, Title, Missing rules etc. and change strategies or apply new rules.
Main purpose of this option is to save your time.

The changes, that are most frequently made with "Bulk edit", are:

• Changing minimum/maximum prices
• Change price option/strategy (optimization/easyBox/customCode/fixed price)
• Changing Price Gaps
• Deactivate items
• Update items without price settings

The customCode is an individual code offered by us at the customer's request.
It will be developed and programmend by our IT department in relation to your intended pricing option/strategy.

With "Bulk Edit" you can set different filters to edit a desired quantity of articles. In the first step you can choose whether you want to filter all articles, articles without price rules or specific articles.

If you select the button "Filter", you can filter by:

• Title
• SKU
• Price range
• Shipping type
• Price option
• Price status
• Item condition
• Include quantity 0 items
• Item without pricing rules
• Item without competitor

The "Bulk Edit" option allows you to filter and edit multiple items at the same time.

In My Account there is a blue button on the upper right side Add another account. Please click and follow the steps.

There are three ways to do this:

• You change your minimum/maximum prices for each item separately by changing numbers below the strategy and saving changes by clicking on the floppy disc icon - save button, on the right-handed side, or in the top right corner.
• You change your minimum/maximum prices with easyEdit.
• You change your minimum/maximum prices by CSV import.

This is mostly caused by eBay API token issues, please navigate to My Account ⇢ OAuth Token and click on Renew token to renew your token once. Please be patient and wait a couple of hours ☕, updating the ebay stock is a time-consuming task even with a working API token.

You develop an idea. You discuss this with your account manager. He will forward it as a software story to our IT department. Our IT department will then evaluate your idea in terms of feasibility, effort and costs and you will receive a cost estimate from your account manager with details of the cost and time required to create your custom code.

Yes, upon receipt of payment, the IT department will start programming and finalize your customCode.

Items without stock (quantity zero) are hidden by default, but you can show these items by using the filter "Do not hide quantity 0 items".

• customCode - By sales figures Your prices are optimized according to the sales figures of your items in last 7 days.
• customCode - exclusion below minimum price Your prices will only be optimised against offers above the minimum price.
• customCode - Prime first Your items are comparing the price against cheapest Prime offer first. If there are no Prime competitors, items follow normal rules from "Optimization"

On your dashboard you can see:

• Your turnover in € or the respective national currency
• Your top competitors
• Your best selling products
• When price changes were made
• On which days and at what time items were sold within the last 30 days

If you have multiple services such as Amazon UK and DE, they can be added and customized individually.