FAQ - Frequently asked questions

Where can I find my invoices?

In My Account you will find a tab with Invoices. There you can request each of your invoices to be sent on your e-mail.

How do I add a new user?

In My Account you will find a tab User. There you can add a add new user. Here you can also limit the access rights of the new user. The new user gets a link via Email where he can set his password.

What can I do if I cannot see a new service in the menu?

This happens when the service (e.g. HelpDesk or our RePricing) has been set up from another browser / computer.

As the browser session data is updated every hour, you can now simply wait or if you do not want to wait, simply log out once and log in again.