FAQ - Frequently asked questions

Why did eSagu Repricing for Amazon upload a price outside the minimum-maximum range?

If a price outside the min-max range was uploaded to Amazon, it is likely not due to eSagu Repricing for Amazon. Possible reasons include:

  • Your Enterprise Resource Planning (ERP) system, might have uploaded the price.
  • A promotional price set on Amazon could be affecting the item. When a promotional price is set, the normal price is ignored and displayed as striked through.
  • A price range change in our system that Amazon is slow to process. When the price range is updated, Amazon may take longer to reflect these changes, causing temporary discrepancies.

Ensure all systems are synchronized and check for active promotions on Amazon. If the problem persists, contact your support team for further assistance.

My price upload was processed by Amazon, but it takes a long time for the price to go live. Why is that?

If your price upload was processed by Amazon but the price update is slow to appear online, it might be due to delays for Low Engagement ASINs. Amazon prioritizes listings based on ASIN engagement levels. Products with lower engagement, such as a used book, may experience longer delays, sometimes around 96 minutes. Please contact Amazon Support to find out if your item is affected. Currently, Amazon does not provide an API in order to automate this process at eSagu.