Improves more than just customer feedback
Shorter processing times thanks to templates and automation
Our templates and automation help you solve similar requests and problems faster, saving you not only time, but also making customers happier.
Drastic simplification of customer contact
eSagu HelpDesk not only allows you to bundle different channels into a single, clear display, but also provides you with a preliminary assessment of the mood of your counterpart, for example.
Significant reduction of the required time
Our integrated batch processing, the included templates and various APIs simplify customer support immensely and ensure one thing above all: less required effort.
"The eSagu HelpDesk system is a very effective and time efficient way to mange your messages from different platforms. The system allows the user to add tasks and notes to different issues with in the HelpDesk and assign tasks to specific users making the system more user friendly and time effective."
Ian from KitWizard
Started using the eSagu HelpDesk in 2019 (early beta)
Extras that are standard for us
If the details make the difference, here comes a gamechanger
State-of-the-art ticket system
A ticket system as it should be today: smart, powerful, clear and above all: uncomplicated.
Ensure a fast response time - even if you are not at your computer!
Templates for answers
Respond to standard requests with prepared answers to the most common questions - quickly, easily and in a time-saving manner.
Smart customer mood scoring in emails
Thanks to smart software, get a first impression of which mails need handling - and which could be urgent.
Offer multilingual support - and also get the smart support of eSagu HelpDesk in different languages.
For example, it is possible to automatically translate incoming and outgoing mails if desired.
Helpful overviews, interfaces and much more
eSagu HelpDesk is not only a small powerhouse, but also a good team player: it supports you and other software to the best of its ability.
How Florian was able to increase customer satisfaction - without hiring additional employees
Florian has built up a successful shop as a seller of shoes over the years. He sells a wide variety of models from different suppliers via eBay and Amazon.
However, the constant success also ensured that customer enquiries increased.
Be it about the size and fit, which is often different for garden shoes than for sneakers, for example, or about problems due to material defects and weaknesses.
Over time, more and more time became necessary to deal with the small disruptions of the flourishing business.
Process cases simply and clearly
Enjoy the new overview!
eSagu HelpDesk was developed to make your everyday life easier. Similar to its RePricing siblings, it does this by harnessing the power of cutting-edge technology to significantly expand your scope, now including after-sales.
We have placed particular emphasis on the clear display of all cases and contacts. Since the individual inquiries are prepared and grouped in this clear and intuitive overview, this "preparatory work" before the display already takes away various work steps and time from you.
Could your customer support could benefit from a free update?
Then we would suggest: Test our eSagu HelpDesk free of charge and without obligation for 14 days. We bet you won't want to let go your new employee after that…
What we offer
Smart Answer Templates
Choose from many prepared standard responses to frequent requests - or create your own suitable replicas for recurring requests.
Don't let the internationalization of your online store fail due to a lack of language skills! Our automatic translation service allows you to answer foreign language queries with the same ease as those in your native language.
All information at a glance
By efficiently and helpfully "preparing" the requests, you will get a faster overview of the diverse cases and be able to answer the diverse requests just as quickly.
The helpful pre-grouping ensures that you can answer similar queries much more efficiently one after the other - and thus further save valuable time through the "flow".
Detects the mood of your customers
Our algorithms estimate the tone of voice and mood of the contact, so you can see in advance which request is likely to be more urgent than others or where worse ratings are imminent.
We ❤️ developers
eSagu HelpDesk has been designed to easily integrate with a whole system of applications via API and to fully leverage its strengths as a team player.